For ages 21 and above

Play responsibly, stay safe

35bd believes entertainment is enjoyable only when it is controlled and approached with awareness. With your wellbeing and your family in mind, we have put together a set of practical tools and guidelines.

Safe environment Ages 21 and above 24/7 support Self-exclusion available

At 35bd, every player's safety and mental wellbeing matters most to us. Casino and betting are a form of entertainment — not an alternative source of income. On this page, we cover how you can set your own limits, when to be cautious, and where to get help if you need it.

Age limit and identity verification

The minimum age to take part in any casino or betting activity at 35bd is 21. Age verification is mandatory when opening an account, and additional documents may be requested at any stage if there is any doubt. Keeping minors away from gambling is our social responsibility.

Our Terms and Conditions set out the detailed process for age limits and account identity verification. You should read this information carefully before using your account.

Is betting a source of income?

Many people believe it is possible to win consistently and that money lost can be recovered in the next bet — this thinking is harmful. Each bet is an independent outcome and has no connection to previous losses. You should not expect regular earnings from betting; it is for entertainment, not livelihood.

The role of family and those close to you

If your family or someone close to you feels that your behaviour around betting is changing, take their concern seriously. A loved one's worry is often the first sign of a problem. You can find more questions and answers on this in our FAQ section, which will also be useful for family members.

Privacy and data protection

Any request for self-exclusion or limit-setting is handled with complete confidentiality. How your personal information is kept secure is explained in detail in our Privacy Policy.

Tools to keep yourself in control

35bd lets you set your own limits on your own terms. These tools can be activated at any time via live chat.

Deposit limit

Set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, lowering it is immediate, but increasing it takes some time.

Set a limit

Session limit

Decide how long you will play in one sitting. Once the set time is up, your account will automatically go into a break.

Time control

Self-exclusion

You have the option to close your account for a set period or permanently. Once this decision takes effect, access is completely blocked for the duration of the exclusion.

Self-exclusion

Loss limit

Betting will automatically stop once you have lost a set amount. This helps you avoid a large loss in a single day.

Loss control

Cooling-off break

Take a break from playing for a few days or weeks. Logging in will not be possible during the break.

Temporary break

Request support

To activate any tool or get advice, contact the 35bd support team via 24/7 live chat or email. Support is available in both Bengali and English.

Direct support

Recognise the warning signs

If any of the following situations apply to you or someone close to you, it is time to seek help.

  • You feel the urge to bet more to recover money you have lost
  • You are spending beyond the limit you set for betting
  • You are hiding your betting from family or friends
  • You have tried to stop betting but keep coming back
  • Betting is affecting your daily routine, studies, or work
  • You are using money set aside for urgent needs on betting
  • You are using betting to cope with stress or sadness
  • You cannot stop — you keep playing when you win and chase losses when you lose

Remember: If even one of the above signs applies to you, do not wait — contact 35bd via 24/7 live chat or email. Our support team can communicate in both Bengali and English and handles everything with complete confidentiality.

Assess yourself

Ask yourself the questions below. Honest answers will help you understand where you stand right now.

Think about your betting experience over the past month:

1 Have you spent more on betting than you planned to?
2 Have you lied or hidden information about your betting?
3 Have you felt restless or anxious when you could not bet?
4 Have you been unable to stop even after setting a limit?
5 Has betting caused problems in your family or social relationships?
6 Have you borrowed money or used your savings to bet?

If you answered "yes" to two or more questions, please speak with our support team or seek help from a professional counsellor.

35bd's commitment

We are committed to creating a safe and responsible betting environment. Every player's wellbeing and mental health matters to us far more than business. If you ever feel you need help, our team is always here.

Where to find help

If you are facing problems with betting, seeking help rather than dealing with it alone is the sensible thing to do. A few sources of support are listed below:

35bd Support

Contact 35bd via 24/7 live chat or email. For self-exclusion, limit-setting, or any concern, our trained support team will respond in both Bengali and English.

Email: [email protected]

Family and friends

Talk to people you know and trust. A family member or close friend can often provide the most effective support. Speak openly about your situation.

Professional counsellors

Consult a mental health specialist or counsellor. There are hospitals and clinics in Bangladesh that provide mental health services where you can get help with addiction-related issues.

Mental health services

The National Institute of Mental Health (NIMH) and various government and private mental health centres offer counselling and treatment for behavioural addictions.

Remember: Seeking help is not a sign of weakness — it takes courage and self-awareness. 35bd is always ready to support you. If you feel uncomfortable about anything, send us a message on live chat right now.

Some tips for safer play

Following these simple habits will keep betting enjoyable and under control.

Set a budget beforehand

Before betting, decide the maximum amount you will spend and never go beyond that limit.

Stick to a time limit

Do not bet for long stretches at a time. Take regular breaks and give time to other activities.

Do not bet on impulse

Stay away from betting when you are angry, sad, or under stress. It is hard to make good decisions in that state.

Accept losses as normal

Losses are part of betting. Placing more bets to recover lost money makes things worse, not better.

Do not use money you cannot afford to lose

Never bet with money meant for household expenses, repaying debt, or savings.

Take regular breaks

Stay completely away from betting for a few days each week or month. This helps maintain mental balance.

Frequently asked questions about responsible gaming

The duration of self-exclusion depends on the period you set. It is not possible to lift self-exclusion before that period ends — this is intentional, so you can take a genuine break. Once the period is over, you will need to contact the support team to reactivate your account.

Lowering your deposit limit takes effect immediately. However, a request to raise the limit requires a waiting period before it becomes active. This delay is intentional — to prevent you from increasing your limit on impulse.

Family members cannot directly close someone else's account, as account control belongs to the account holder. However, if a family member or someone close is concerned, they can contact 35bd support for guidance. Our team will understand the situation and advise on available options.

Yes, you can keep a deposit limit, loss limit, and session limit all active at the same time. Using multiple limits together gives you greater protection. Contact the support team to set or change any limit.

Age verification is mandatory when opening an account at 35bd. A national ID or other documents may be required to confirm identity. Families are also advised to use parental control software on their computers to protect minors.

Yes, any matter discussed with the 35bd support team is kept completely confidential. Requests for responsible gaming tools or assistance are handled with the same level of confidentiality.

You can also read more

Terms and Conditions

Read the full rules on account use, age limits, and betting.

Privacy Policy

Learn how your information is stored and kept secure.

About us

Who we are at 35bd, our values, and our responsibility to you.

FAQ

Find frequently asked questions and answers on all aspects of the site in one place.