35bd Privacy Policy

2 Data Collection

35bd collects information from users at various stages. The categories are explained below:

2.1 Information Provided at Registration

When opening an account, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password
• Bangladeshi National ID or passport number (for identity verification)
• Bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details

2.2 Automatically Collected Information

When you use 35bd, certain technical information is collected automatically:

• IP address and device details (model, operating system)
• Browser type and language settings
• Login date, time, and session logs
• Page visit sequence and duration
• Game play history and betting transactions

2.3 Information Received from Third Parties

During identity verification or to confirm transactions, necessary confirmation data may be received from payment providers such as bKash or Nagad. This information is used only for specific purposes and is retained for a limited period.

3 Purpose of Data Use

Collected information is used for the following purposes:

1. Account management: For registration confirmation, login verification, and account security.
2. Transaction processing: To verify and facilitate payments for deposits and withdrawals.
3. Identity verification: To confirm a user's age and identity, as part of ensuring responsible gaming.
4. Fraud prevention: To detect suspicious activity and prevent the operation of multiple accounts.
5. Customer support: To provide assistance via live chat or email.
6. Service improvement: To analyse usage patterns and improve platform performance.
7. Communications: To send important updates, security alerts, and promotional messages.

35bd never uses information beyond the purposes stated at the time of collection. If data is to be used for a new purpose, users are informed beforehand.

4 Data Storage and Security

35bd treats the security of user data as its highest priority. The following measures are in place to ensure security:

4.1 Encryption

All data transmitted on the platform is encrypted using SSL (Secure Socket Layer) technology. Passwords and payment-related information are never stored in plain form — they are always kept hashed and encrypted.

4.2 Access Control

Users' personal data can only be accessed by authorised staff, and only when required for relevant work. All access is logged and reviewed regularly.

4.3 Retention Period

Necessary data is retained while an account is active. When an account is closed or becomes inactive, financial transaction records are kept for a defined period and then securely deleted. Identity verification documents are deleted after the approved retention period following completion of verification.

5 Sharing Data with Third Parties

35bd does not sell users' personal information to third parties for commercial purposes. However, limited data may be shared with the following categories as needed to operate the service:

5.1 Payment Providers

Necessary transaction data is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and with banks, to process deposits and withdrawals. This information is used solely to confirm specific transactions.

5.2 Technology Service Providers

Certain partner companies handle technical services related to server operations, game software (such as PG Soft, Pragmatic Play, JILI, Evolution), and cybersecurity. They may only use data in accordance with 35bd's instructions and have no right to use it independently.

5.3 Legal Obligations

35bd has a legal obligation to provide information to authorities in accordance with applicable Bangladeshi law or court orders. When information is disclosed in such circumstances, 35bd will attempt to notify the user to the extent legally permitted.

6 Cookies and Tracking

The 35bd website uses cookies and similar technologies (such as local storage and session storage) for the following purposes:

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, storing security tokens, and remembering language preferences. The site does not function properly without them, so there is no option to disable them.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with 35bd. This information helps improve the quality of the service. These cookies can be disabled through your browser settings.

6.3 Cookie Management

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may cause problems with login and payment functions.

7 Your Rights

As a 35bd user, you have the following rights regarding your personal information:

1. Right to access: You can find out what information 35bd holds about you. Contact customer support to make this request.
2. Right to correction: If your name, contact details, or any other information is incorrect, you can request a correction.
3. Right to deletion: When closing your account, you can request that your data be deleted. However, financial transaction records may need to be retained for a defined period for legal reasons.
4. Right to object to processing: You can request to limit marketing communications or restrict certain types of data use.
5. Right to data portability: You have the right to request your data in a structured format.

To exercise these rights, contact the 35bd customer support team via live chat or email. Requests will be responded to within a reasonable time of receipt.

8 Protection of Minors

35bd is a 21+ platform. Information is not knowingly collected from anyone under 21, and they are not permitted to open an account. Age verification at registration is mandatory.

If it is found that a minor has opened an account using false information, the account is immediately closed and the collected data is deleted.

For more information on responsible gaming and to protect yourself or a family member, visit our Responsible Gaming page for detailed guidance.

9 Policy Changes

35bd reserves the right to update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change, and users will be notified via their registered email or an in-platform notification.

For significant changes, users will be clearly informed before they take effect. Continuing to use the service after changes are made will be considered acceptance of the new policy.

For general information and an overview of 35bd, read our About Us page, which briefly describes the platform's goals and scope of services.

10 Contact

For any questions, complaints, or information requests regarding the privacy policy, contact the 35bd support team:

• Live Chat: Get direct 24/7 support through the website — available in both Bangla and English.
• Email: [email protected]

Including "Privacy Request" in the subject line when emailing will help us process it faster. For general questions, you may find answers in our FAQ section.